DUBAI: There were much less complaints against taxi drivers in Dubai last year compared to 2016 – an 86% percent drop to be more precise, according to the Road and Transport Authority (RTA).
To this end, HE Mattar Al Tayer, Director-General and Chairman of the RTA Board of Executive Directors expressed satisfaction saying, “This drop reflects the scale of efforts made by taxi operators in Dubai towards educating drivers about the applicable laws and the cleanliness of vehicles.”
“It is important to continue improving the level of services offered to taxi riders including the use of smart and modern means to address their needs, particularly as the leadership is working on transforming Dubai into a smart city that brings happiness to residents and visitors,” he said.
Al Tayer made these remarks during a meeting with heads and representatives of taxi franchise companies in Dubai namely Cars Taxi, National Taxi, Metro Taxi, Arabia Taxi and the Dubai Taxi Corporation. The meeting was held in the presence of Ahmed Bahrozyan, CEO of Public Transport Agency.
“RTA has recently endorsed a package of initiatives to increase drivers’ satisfaction and raise the appeal of the taxis sector to talented drivers who have the potential of contributing to the quality of services provided,” said Al Tayer.
He added that RTA has upgraded the training and qualification programs and opened a smart centre for training drivers of taxis and on-demand limousines under the supervision of the Public Transport Agency.
In a related development, taxi bookings carried out by the Booking and Dispatch Center at the Public Transport Agency of Dubai’s Roads and Transport Authority (RTA) reached 12.35 million in 2018, recording in the process a 17% increase compared to the figure reported in 2017 that was 10,573,855 bookings.
“The average time taken to dispatch taxis to clients last year clocked 11.35 minutes,” said Mohammed Nabhan, Director of Passenger Transport Activities Monitoring, Public Transport Agency, RTA
