Cebu Pacific (CEB), the Philippines’ largest national flag carrier, and its regional brand Cebgo, will resume majority of their domestic flights to and from Manila on August 19, 2020, following the announcement of General Community Quarantine (GCQ) over the National Capital Region and adjacent provinces.
Since the announcement of the Modified Enhanced Community Quarantine (MECQ) from August 3 to August 18, CEB has been continuously operating flights to and from its Cebu hub, specifically to Clark and Davao.
CEB also intends to continue operating limited flights from Manila to key destinations in Asia and the Middle East, including the Manila-Dubai-Manila route.
Cebu Pacific has increased its number of flights between Dubai and Manila to twice weekly beginning August 13. Dubai-Manila flights are scheduled every Monday and Friday, while the Manila-Dubai route operates every Sunday and Thursday.
For guests on canceled flights, CEB provides the following flexible options:
1. Unlimited rebooking
Rebook to any travel date within three (3) months from the original flight, with fees and fare difference waived. Flights for travel after three (3) months, rebooking fees are still waived; however, minimal fare difference may apply.
2. Two-year Travel Fund
Place the full cost of the ticket in a Travel Fund, or a virtual wallet with Cebu Pacific. Now valid for two (2) years, the Travel Fund can be used to pay for flights up to a year out, or purchase add-ons (e.g. baggage allowance, seat selection, etc.).
3. Full refund
Passengers on canceled flights are entitled to a full refund. However, due to the unprecedented volume of requests for refunds, the process may take up to five (5) billing cycles.
Any one of these options can be availed by managing bookings online via the Cebu Pacific website (https://bit.ly/CEBmanageflight). Passengers who booked through travel agencies or online booking sites must coordinate with them to manage their bookings or claim refunds.
As this is a developing situation, CEB may adjust flights depending on government regulations. The airline will contact passengers through their email addresses and mobile numbers provided upon booking for any information regarding their flights. The airline will also give updates through its website and official social media accounts.
For questions or concerns, passengers can send a message via https://bit.ly/CEBrequest
Meanwhile, for more information, frequently asked questions may be found here: https://bit.ly/CEBFlightRemindersAE
Flights may be booked through http://www.cebupacificair.com or the mobile app, available both in Google Play and App Store.
