Neri Naig responds to unsatisfied customer who says her restaurant has “bad service”

Entrepreneur and former actress Neri Naig might have a number of thriving businesses but she admitted that she still has a lot to learn.

It all started when a netizen complained about the kind of service in her restaurant “Not So Secret Garden” in Tagaytay which serves Filipino food.

Being the wife of “Parokya ni Edgar” frontman Chito Miranda, she also features local bands in her restaurant.

The netizen left a comment on one of Naig’s Instagram comments saying that her restaurant has “bad service” and has employees who were frowning and scowling at them. The Instagram user added that they raised some complaints about the restaurant on social media but none of them were addressed.

Naig then replied to the netizen saying that her complaints happened back in February, when her restaurant was still new.

She also said that they hired a new manager to fix their systems and welcomed the netizen back to her restaurant to see how much they have improved over the past months.

After the netizen’s complaint, Naig posted a lengthy post on her Instagram wherein she described her restaurant as a normal “tambayan”.

She said in the post that she has no experience in running a restaurant but she is learning as she goes.

“There’s always room for improvement. Ang failures, mistakes, mga hindi inaasahang bagay o tao man o pangyayare, ay parte ng success ng isang tao,” she said.

View this post on Instagram

Normal tambayan lang talaga ang @nerisnotsosecretgarden. Di siya fine dining, para lang talagang tambayan sa backyard. Naka kamay lang kapag kumakain, walang arte arte. Tawanan. Tamang food trip. Tamang kantahan. Tamang tambayan. Wala talaga akong kaalam alam sa pagpapatakbo ng isang kainan. Kagaya din naman ng mga naging negosyo ko, wala akong alam sa una kung paano magpatakbo ng isang negosyo. Napag aaralan ko. Pinag aaralan ko. At willing pang mag aral. Hindi ko mapi-please ang mga tao, meron at merong masasabi ang iba sa akin. Pero hindi eto ang basehan para mapanghinaan ng loob, umayaw, o madepress. Alam kong marami pa akong kailangang matutunan dahil hindi ko inaral kung paano magpatakbo ng totoong cafe o restaurant. Puro bagets din ang mga na-hire ko nun at dahil kailangan nila ng pandagdag tuition. Naging maluwag din ako sa mga staff ko nun na naging kampante sila. Iba na ngayon. Dahan dahang naaayos na ang sistema. Inilagay ko ang mga nanay na galing sa Neri's Gourmet Tuyo production. Iba ang disiplina nila. Iba ang work ethics nila. Kaya soooobrang tuwang tuwa ako sa mga customers namin na bumabalik at sinasabing ang laki ng improvement ng cafe. Marami rin silang insights na sina-suggest. Nakikinig lang ako. Mababait yung mga customers na nakakasalamuha ko sa @nerisnotsosecretgarden. May ilan ilan ding nakakagulat ang ugali. Di ko pa naman nakakasalamuha pero minsan maaabutan kong umiiyak ang ilang staff ko kase pinagsabihang ang tatanga nyo. Sinasabi ko na lang, isipin nyo na lang na balang araw kakain sila sa sarili nyong restaurant. Customers are always right, ika nga nila. Hanggat may gusto pa ring tumambay sa @nerisnotsosecretgarden at hanggat may mga pamilya, barkada, magkasintahan na gustong tumambay sa tambayan na ginawa ko. Tuloy ang ligaya! Happy happy lang. There's always room for improvement. Ang failures, mistakes, mga hindi inaasahang bagay o tao man o pangyayare, ay parte ng success ng isang tao. Kaya sa lahat ng napanghihinaan ng loob at mag gigive up na… wag! Parte yan ng success story mo. Kapit ka lang. Matututo ka pa at mas lalong tatatag. Mas lalo kang magiging successful. Good luck at isang mahigpit na yakap sa lahat!

A post shared by Neri Miranda (@mrsnerimiranda) on Jun 14, 2019 at 6:17am PDT

The same netizen left a comment on the said post saying that the food in her restaurant were too expensive and that it needed improvement.

Naig replied to the netizen by saying, “Chill lang po. Kasing chill ng Neri’s milk tea. Sagot ko na po, hehe!”

Aside from her restaurant, Naig has other businesses including a thrift shop, canned and jarred goods, a bakery, and a cottage-for-rent in Tagaytay.