WAM: His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai, reminded UAE government bodies to strive to provide the best government services in the world.
“We want government entities to provide the best services in the world. This is what we are looking for and we don’t accept any delays or hesitation or excuses that prevent us from achieving this goal,” Sheikh Mohammed said.
Sheikh Mohammed made the remark while approving the results of the third edition of the Star Ratings for government services, which rated the services of 167 customers happiness centres of 20 federal departments.
“Six years ago, we launched the star ratings system that assess the services these entities provide. This system reflect our work methodology through providing exceptional services that make people happy and improve their life quality, and set a model for world government to follow,” His Highness said.
“The UAE provide ideas to achieve people’s happiness and improve quality of life of the society, and to implement this ideas in reality. The achievements of government entities reflects the realistic picture of what is requested from them in order to make people happy,” Sheikh Mohammed added.
Sheikh Mohammed also congratulated all the entities that worked hard to achieve a higher rating, and urged them to speed up the work and streamline efforts to achieve better results in the future editions, which will help achieve the national agenda and further boost the UAE’s journey toward the desired future.
Rating system
Seven customer happiness centres in four federal entities received five-star ratings.
Meanwhile, the number of centres that achieved 4-star ratings increased by 74 percent and the number of 3-star centres declined 23 percent compared to 2015 edition.
The system measure each department’s performance on the scale of ‘two to seven’ star ratings.
