In Dubai, consumer protection is a top priority. Dubai has implemented robust measures to safeguard consumer rights, focusing on essential aspects such as providing invoices, transparent pricing, and accessible channels for assistance.
A key aspect of consumer protection in Dubai is the latest policy concerning invoices. Consumers are strongly encouraged to request invoices for their purchases, meticulously review the details, and retain a copy for their records.
This practice is not merely a formality; it is a safeguard that can prove invaluable if any issues arise in the future. Having a comprehensive invoice on hand can help consumers assert their rights and resolve disputes swiftly and fairly.
To facilitate transparent pricing and empower consumers, merchants in Dubai are required to adhere to clear tagging guidelines. Items and services must be tagged in a visible and comprehensible manner for consumers. This ensures that consumers can readily access essential pricing information, make informed decisions, and confidently assess the value of their purchases.
Section 8 of the Consumer Protection Law requires providers to clearly display the prices of products and services to the public. The executive regulations of this law also oblige all service and product providers to write and display explanatory information about the product on its packaging in a clear manner.
This transparency also empowers consumers to make informed choices, promoting fair competition and preventing price manipulation. When prices are clearly displayed, consumers can assess the value of products or services and ensure that they align with their expectations and budgets.
The Dubai Corporation for Consumer Protection and Fare Trade, representing the Department of Economy and Tourism (DET), plays an important role in handling consumer rights issues and facilitating assistance.
Dubai consumers can connect with authorities and voice their concerns through platforms like Instagram, Twitter, and Facebook, all under the unified name “Dubai_consumers.”
Whether it’s a billing dispute or service complaint, consumers in the UAE have the support they need to assert their rights and find resolutions. These measures empower consumers, reinforce trust, and uphold the principle that consumers should receive fair treatment and services.
Know more about your rights or reach consumer protection call center at 600545555 or visit DET’s consumer protection website at consumerrights.ae.
