The Dubai Civil Aviation Authority has restricted the number of passengers for the Dubai-Manila route for the month of September.
Due to the regulatory restriction, Cebu Pacific will cancel the following flights:
5J 64 (Manila – Dubai) September 16-29
5J 27 (Dubai – Manila) September 15-30.
Cebu Pacific said that passengers with canceled flights may select their preferred option through the Manage Booking portal on the Cebu Pacific website until 30 days from the date of departure:
1. Rebook
Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2.Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website:
This is a developing situation. We will continue updating our guests should there be flight changes in the coming days.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
