A group of teachers in the Philippines have participated in a temporary call center to help remote learners catch up in class.
The temporary call center opened in Manila on October 10 by a support program group, and is staffed by 70 people—50 are teachers and 20 are substitute teachers—answering queries via phone, email, or social media on how to cope with virtual learning.
“Quality education must continue. Just because there is an ongoing pandemic, the quality of learning shouldn’t suffer. This program was made to strengthen the government’s efforts to help students with their education,” said Ferdinand Delgado, team leader of the support program.
The said staff were trained by call center supervisors to handle inquiries by students, which have so far been about Math and Science subjects.
“This program is very important for the students because they cannot always easily reach out to their schoolteachers. More often than not, parents are also unsure about the lessons given to the students and are unable to help them,” Math teacher, Ailene Almoite, told Reuters.
