All Cebu Pacific and CEBGO flights—including Dubai-Manila route—will be suspended from March 19 until April 14, 2020, in accordance with the Philippine government’s directive.
The passengers who have flights booked on March 18, 2020 on the Dubai-Manila route will be as scheduled. However, passengers affected by the change will receive notifications via their contact details as shared while booking the tickets.
The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. Cebu Pacific is ensuring the safety of their passengers and operations teams, in support of stricter quarantine measures, land travel restrictions and regulations in place.
Please check the flight status through http://bit.ly/CEBflight-status
Below is a summary of the options for passengers on suspended flights due to COVID-19. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight
For the health and safety of their passengers and personnel, all Cebu Pacific Ticket offices will be closed from March 19 to April 14, 2020. For any concerns, please contact Cebu Pacific via http://bit.ly/CEBrequest. Passengers may also contact Cebu Pacific customer hotlines through http://bit.ly/CustomerHotlines
For more details, please read herebit.ly/CEBCOVID-19FAQ
Cebu Pacific continues to monitor the situation and will provide updates as soon as possible. This is a developing and unprecedented situation. The airline thanks everyone for their patience and understanding, and flight, operational and frontline teams for doing all they can to assist their passengers.
