UPDATE: Amazon MENA, in their official statement, stated that they have reached out to the customer and are currently investigating the case.
A UAE resident lost AED 5,970 and got a fake iPhone 13 in an online order.
The UAE resident purchased the new iPhone 13 Pro Max with 512GB and bought it online via Amazon.
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Francis, in his message to Lovin’ Dubai, purchased the iPhone and got a fake one with an android system.
When he opened the box looked ‘Android Recovery’ was displayed on the screen.
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The advertisement on Amazon stated “New Apple iPhone 13 Pro Max with FaceTime (512GB) – Graphite” and listed it for AED5,969 and “Sold By: Amazon.ae”
Francis placed the order on January 10, 2022 and the box looked a little worn out and stated it was made and assembled in China.
As of posting time (January 17), he already requested to return the item to get his refund. He had also lodged a complaint with Amazon regarding the fake seller that falsely used the name ‘Amazon.ae’.
On January 18, an official statement from Amazon MENA assured the public that they have reached out to the customer and are currently investigating the incident.
“We work very hard to deliver on our promise and customer satisfaction is our top priority. We have reached out to the customer and are investigating this case in order to ensure the appropriate action is taken,” read the statement from Amazon.
Amazon.ae ‘s official website states that individuals may return most new, unopened items sold and fulfilled by Amazon within 15 days of delivery to get a full refund, which usually takes within 3-5 working days or up to a maximum of three weeks in certain cases. Customers also have the option to get replacements for defective items.
