Manila International Airport Authority (MIAA) General Manager Ed Monreal hosted a meeting with representatives from the World Championships of Performing Arts (WCOPA) team, flag carrier Philippine Airlines (PAL), and Sky Logistics, an airport service provider, to review the full CCTV footage of the baggage handling areas, where luggage from flight PR103 were unloaded, subjected to Customs x-ray inspection, and then loaded on conveyor belts for transport to the baggage claim carousels at the arrival area of the Ninoy Aquino International Airport (NAIA).
The CCTV video showed no irregularities or illegal activities.
Monreal encouraged passengers to immediately contact the airline should there be a problem with their baggage.
He also noted that passengers may also reach the MIAA if they have concerns so that prompt action can be taken.
Meanwhile, PAL has vowed to investigate further on the matter where some delegates of the WCOPA team claimed that their “pasalubongs” and other items allegedly went missing.
PAL spokesperson Cielo Villaluna said a probe on the case is currently ongoing to retrieve the belongings of the WCOPA members who arrived at the NAIA via a PAL flight last July 25, reported Philippine News Agency.
“PAL Central Baggage Services and Security departments are currently investigating the incident, which was made known by way of social media complaint-post,” Villaluna said.
The complaint claimed that the locks of some of the members’ baggage were broken, and blamed airport personnel for the incident.
“Philippine Airlines is taking seriously the luggage concerns raised by several delegates of the Philippine WCOPA team,” Villaluna said.
She said the airline assures all concerned that it is taking the necessary actions to establish the facts, so it can take the next steps needed.
“PAL is working closely with service providers and airport authorities with the end goal of getting to the bottom of the matter,” she said, adding that PAL has reached out to the complainant, who represents the group and that communication is ongoing.
