The Energy Regulatory Commission has imposed a fine of Php19 million against Manila Electric Co. (Meralco) for its failure to clarify and explain its consumers’ month electric bill.
ERC said Meralco was not able to inform its consumers that their bills were estimated, and they can pay in installments.
The Commission said that Meralco violated the directives during the implementation of the community quarantine starting in March up to July.
“Meralco’s neglect to provide accurate and timely information especially during this time of pandemic has created chaos and confusion to most of the electricity consuming public,” the ERC said in a statement.
“This serious neglect by Meralco resulted in a multitude of complaints filed by its consumers to this Commission,” the ERC added.
Meralco has yet to receive the copy of ERC’s order.
“We will study the Order and we will file the appropriate pleading after consultation with our lawyers,” Meralco said.
PHOTO BY VANESSA SANGCAP-ADONIS
