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Emirates becomes world’s first airline to cover passengers COVID-19 expenses

Emirates on Thursday announced that it will cover its passengers, flying to any destination in any travel class, for coronavirus disease 2019 (COVID-19)-related medical expenses and quarantine costs free of charge—the first airline in the world to do so.

The airline said it will cover medical expenses of its passengers up to EUR 150,000 (AED 640,000) as well as quarantine costs of EUR 100 (AED 367) per day for 14 days, should they be diagnosed with COVID-19 during their travel.

This move follows the directive of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, according to Emirates Group Chairman and Chief Executive H.H. Sheikh Ahmed bin Saeed Al Maktoum.

“Under the directive of His Highness Sheikh Mohammed [bin Rashid], UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel,” said the Emirates Group Chairman.

In a statement on its website, the airline said this cover is immediately effective for customers flying on Emirates until October 31, 2020 and is valid for 31 days from their flight.

“This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination,” it said.

Customers do not need to register or fill in any forms before they travel.

For any customer who has been diagnosed with COVID-19 during their travel, a dedicated hotline +971 4 2708825 is available 24/7 to avail of assistance and cover.

Assistance at any time when you fly between 23 July 2020 and 31 October 2020
Free global cover for all customers
Applies to every travel class
Valid for 31 days
No registration required
COVID-19 health expenses up to EUR 150,000 (AED 640,000)
Quarantine costs EUR 100 per day for 14 days (AED 367)
Free 24-hour hotline support number

Mark Nituma

Mark is the editorial director of TFT and is currently based in its Manila headquarters. Upon graduating from UP Diliman in 2010, he joined the internationally-awarded TV magazine show Kapuso Mo, Jessica Soho as a researcher. Nearly a year later, he became one of its segment producers. In a span of five years with GMA7, he was able to travel not only the Philippines’ most beautiful spots but also the country’s least visited places—from some of the war-torn areas of Mindanao to impoverished parts of Luzon and Visayas—capturing a closer look at life in these communities. Mark also worked with various TV programs and specials such as Philippine Treasure and Reel Time. After his five-year stint in the media network, he flew to Dubai in 2016 to start his career as a journalist/reporter for The Filipino Times. Got story pitches? Send Mark an email at [email protected] or drop him a line on

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