Philippine Airlines (PAL) and Cebu Pacific announced separately that they will waive rebooking fees for passengers who will need to re-schedule their travel plans in the light of the COVID-19 global pandemic.
PAL said the free rebooking policy will only be extended once for passengers with international flight tickets — except for tickets bought in Japan and South Korea — on or before March 31.
The policy, however, does not entirely cover domestic flights, PAL stressed.
The free rebooking feature may only be available at least seven days before the original flight departure date, regardless if the ticket was bought on sale or regular fare rates. However, if there is no available seat on the preferred new schedule, the fare difference will be charged.
Succeeding rebooking will be subject to penalties and charges.
In addition, the one-time free rebooking also applies to passengers who hold tickets of codeshare flights operated by PAL’s key partner airlines.
Gokongwei-owned Cebu Pacific, meanwhile, said both domestic and international flights from March 10 to April 30, 2020 can be rebooked free of charge.
If the passengers avail of CEB Flexi terms, free rebooking can be availed up to two times. Simply select the “CEB Flexi” add-on during booking.
Those who wish to cancel their flights have the option to put the cost of the ticket in a “Travel Fund.” The travel fund can be redeemed within six months and be used for bookings as far as 12 months out.
