The Dubai Police 901 Contact Center processed 294,134 calls, emails, and live chat interactions in the first quarter of this year, reflecting its continued efforts to provide fast and efficient non-emergency services to the public.
According to Abdullah Ibrahim, Director of the Customer Happiness Centre, the contact center received 194,510 phone calls from across Dubai, alongside 48,390 emails and 6,237 instant chat conversations through its digital platforms.
Ibrahim said the 901 Contact Centre supports Dubai Police’s goal of enhancing community satisfaction and maintaining Dubai’s position as one of the world’s safest cities, by ensuring quick response times and multilingual assistance through advanced communication systems.
He explained that the center operates through three integrated systems: one dedicated to handling calls related to enquiries, complaints, suggestions, and service requests; another focused on processing transaction-related calls from Dubai Police smart channels; and a third system handling written communications via email, social media, live chat, and mobile applications such as the Dubai Police App and Crime Reporting services.
The center also uses multiple digital platforms, including the Police Eye App, to improve accessibility and response efficiency.
Ibrahim praised the contact center staff for their round-the-clock service and professionalism, saying their work contributes to Dubai Police’s broader strategy of improving quality of life and public satisfaction.
The 901 Contact Centre provides a range of non-emergency services, including criminal and traffic-related assistance, certificate issuance, and other community services.
