Starting July 5, all Globe Telecom prepaid load, regardless of the amount, will only expire after a year.
The telecommunications company announced on Thursday that their cellular prepaid load will carry on for an entire year no matter how much amount is left.
Earlier this year, Globe had implemented the same expiration period but only for prepaid load worth P300 and above.
GMA News quoted Ma. Yolanda Crisanto, head of Corporate Communications, who said, “‘Yun and hinihiling ng consumers ‘di ba? This erases the perception na nananakawan sila ng load—‘yun pala nag-expire na.”
Due to such change, Globe said that it has now fully complied with Memorandum Circular (MC) No. 05-12-2017, issued jointly by the National Telecommunications Commission, Department of Information and Communications Technology, and Department of Trade and Industry, to extend the validity of all prepaid load to one year.
“A longer load expiry period will benefit our prepaid customers and eliminate perceptions of vanishing load—nakaw load.
“Insofar as business impact is concerned, we believe that customer satisfaction and consumer welfare far outweighs business impact at this time. Hence, we have given our full support—and compliance—to this initiative,” Crisanto was quoted as saying in the report.
