To manage the spread of COVID-19 and its variants, the Philippine government has temporarily restricted passenger entry from United Arab Emirates, among other countries, from May 15 until 31, 2021.
In line with this, CEB has cancelled its flights to and from Dubai starting May 15 to 31, 2021.
Affected passengers are being informed via contact details provided in the booking. Guests may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) up to two (2) hours before their flights:
1. Rebook
Unlimited rebooking with no change fee. CEB permanently removed change fees. A minimal fare difference may apply.
2. Travel Fund
Store the amount in a virtual wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
Due to the high volume of requests, the process may take up to seven (7) months from date of request.
CEB will continue to operate its other domestic and international flights as scheduled. Before going to the airport, passengers are advised to check the real-time status of flights on our website: bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via bit.ly/CEBFlightReminders
Passengers are strongly advised not to proceed to the airport without a confirmed flight. To conveniently receive updates on flights, guests should update contact details via http://bit.ly/CEBUpdateInfo
We continue to work closely with the various authorities and will provide updates as necessary. For other questions or concerns, passengers may send a message via https://bit.ly/CEBGuestFeedbackForm, Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
