UBER clarifies that their drivers can decide to accept or decline a booking depending on a passenger rating on the ride-hailing app.
This statement was issued after the online word went a buzz after an Uber driver allegedly refused to pick up a female passenger with a star-rating of 4.34 in Dubai.
The incident happened on August 5, according to Gulf News.
Uber UAE released a statement via twitter: “Thanks for reaching out. Things that seem small to you can matter to your driver – it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider. ”
Uber rationalised that the said system makes sure that only the most respectful riders and drivers are using Uber.
In this two-way system both riders and drivers are held accountable for their behavior on a ride.
Uber UAE further elaborated through their twitter account the factors that might affect driver and rider rating.
Uber UAE said: “Drivers frequently consider these areas when rating a rider: Short wait times: Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.”
“Courtesy: Simple but true. A positive attitude and considerate use of the car go a long way. Safety: Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws.”
This might be a shock for others but Uber wanted to maintain a respectful environment for riders and drivers.
