A pilot can’t help but empathize with his passengers who were hungry after getting stuck inside a plane due to their flight delay which lasted for two and a half hours.
Matthew Hosher, a Mesa Airlines pilot, decided to go beyond the extra mile by ordering 70 burgers for his passengers who got stuck at an airport in Tulsa, Oklahoma, reported the New York Post.
One of the passengers in the flight, Sam Walker, tweeted about the pilot’s simple act of kindness and it has since went viral.
Walker said: “We’re currently 2.5 hours into a delay leaving Tulsa on @united and our Captain, Matthew just ordered every single person on the plane lunch from Fat Guys Burger Bar. Good people and customer service do still exist!”
“Also a great time to remind everyone that airline pilots and flight attendants are hourly employees that are only getting paid while the plane is in the air. So they’re dealing with this garbage, and your attitude for free,” he added.
We’re currently 2.5 hours into a delay leaving Tulsa on @united and our Captain, Matthew just ordered every single person on the plane lunch from Fat Guys Burger Bar. Good people and customer service do still exist! #UA6329 pic.twitter.com/2raUykf4JT
— Flier of things. (@samrwalker) March 11, 2019
United Express, the operator of Mesa Airlines, commended the pilot for what he did which they described as “awesome”.
Jonathan Ornstein, CEO of Mesa Airlines, was quoted by Huston Chronicles as saying: “He went out of his like that to take care of the passengers. It really was outstanding customer service, way above and beyond.”
“It makes me so proud as CEO of a company. To see an employee do that, it just makes me feel great,” he added.
