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Apr 21 19, 4:44 pm

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Samsung advises Fold users ahead of launch: Do not remove protective layer

by | Feature, Lifestyle, Technology

Apr. 21, 19 | 4:44 pm

Samsung has issued their official statement following several reports of users whose Samsung Fold’s screens got severely damaged.

A few lucky members of the media got their very own Samsung Fold weeks ahead of the April 26 release for review purposes. However, there was an increasing number of issues mainly pertaining to the screen of the foldable phone that got damaged – most notably after removing what seemed to be a screen protector but was a protective plastic layer for the screen.

Photos from Bloomberg show how the Galaxy Fold’s screen got heavily damaged after removing the plastic layer.

Here is Samsung’s official statement about the incidents:

A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.

A report from The Verge however, also mentioned that another issue that Samsung has yet to address was how the screen got damaged after a random piece of debris got stuck under the folded display which caused immediate damage to the OLED panel.

As Samsung’s next flagship phone and first mainstream foldable device, there’s a lot riding on how Samsung will be able to address the concerns ahead of the international release in a few days.

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