Tuesday, July 16, 2019


Aug 20, 2014, 11:22:07

Skills Required: 

• The ability to smile and be welcoming 
• Basic math skills 
• Ability to work under pressure 
• Must have goodwill, diplomacy and the ability to get along with others 
• Believe in a high level of customer service 
• Ability to multitask 
• Enjoy working with people. 
• Solve problems 
• Be obliging and accommodating 
• Project self-confidence 

Attitudes to Be Exhibited: 

• Must have a friendly, outgoing personality and enjoy social interaction 
• Must have a cooperative, positive with an optimistic attitude 
• Must exhibit enthusiasm for the facility and for the job 
• Must be a patient, courteous listener, able to show empathy 
• Must follow instructions precisely 
• Be aware of continual quality control and feedback on quality work 
• Accommodating to the needs of others 
• Clearly define expectations 
• Enthusiasm to complete specialized work assignments 
• Exhibit conservative and calculating approach to problem solving 
• Be precise and accurate 
• Adhere to regulations 
• Follow through and complete assignments 
• Precisely follow procedures 
• Avoid sudden and abrupt changes 
• Use analytical skills to maintain quality 
• Use systematic approach to work assignments 
• Have high tolerance level for conflict 
• Work as part of the team 
• Maintain a professional appearance and behavior 

Duties to Be Performed: 

• Handle incoming calls 
• Greet everyone who comes in the front door 

o Check in members and verify membership 

o Register guests and collect guest fees 

o Register prospects and channel them to the membership department 

• Handle membership payments, cancellations and freezes 
• Keep all equipment straight and check out when needed 
• Keep desk and lobby neat and clean at all times 
• Keep supplies stocked at all times 
• Be responsible for security for self and others 
• Undefined work assigned by managers

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