Tuesday, August 21, 2018

F&B Supervisor Crowne Plaza Hotel Abu Dhabi

Jul 16, 2018, 12:07:21

Crowne Plaza2,377 reviews – Abu Dhabi

At Crowne PlazaÆ Hotels & Resorts our goal is to make business travel work. Thatís where you come in. When youíre part of the Crowne Plaza Hotels & Resorts brand youíre more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Join us as F&B Supervisor in Crowne Plaza Abu Dhabi. Youíll have ambition, talent and obviously, some key skills. Because, for this vital role, weíre looking for someone who can be an expert at what you do; by acting and looking the part and adapting your style to match your guestsí pace in all you do. Making it happen by being perceptive to your guestsí needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

The Crowne PlazaÆ Abu Dhabi hotel is located on Hamdan Bin Mohammed Street, at the center of Abu Dhabi’s thriving commerce and culture, just 15 minutes from ADNEC and half an hour from Abu Dhabi International Airport. Grand shopping complexes including the World Trade Center Mall and Marina Mall are minutes away. The spectacular curve of the Corniche is even closer, with parks and beaches stretching along the waterfront. Award-winning restaurants and bars, world-class service, comfort and convenience in downtown Abu Dhabi and a foodie destination not to be missed. The Crowne PlazaÆ Abu Dhabi hotel makes the perfect base for visiting and doing business in this dazzling 21st-century metropolis.
Duties and responsibilities

PEOPLE:

Sets goals with the outlet manager and delegates tasks to improve outlet/departmental performance.
Ensures that service colleagues are knowledgeable on both food and beverage menus.
Ensures perfect environment/communication at the outlet between culinary and service team.
Ensures employees understand expectations and parameters.
Assists the Outlet Manager in cascading and executing departmental and property emergency procedures to ensure colleagues are trained in safety procedures.
Observes service behaviour of employees and provides feedback to individuals of the team.
Monitors progress and leads discussion with colleagues when necessary.
Participates in the development and implementation of corrective action plans.
Cascades to colleagues all the information discussed on the F&B briefing.
Attends and participates in all pertinent meetings.
Ensures all colleagues are participating in Lobster Ink/ E-learning.
To ensure that you and all reporting colleagues maintain a high standard of personal hygiene and grooming at all times.
To assist your Outlet Manager in regularly monitoring staff performance against agreed criteria.
To assist your Outlet Manager with the Orientation of new members of staff.

GUEST EXPERIENCE:

Ensuring and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds, handles and reports guest problems and complaints using Glitch management system.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Reviews comment cards, Heartbeat and other social media results with employees.
To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

RESPONSIBLE BUSINESS:

Adheres to and reinforces all standards, policies (IHG, ADTCA, ADFCA) and procedures.
Manages departmental inventories and maintains equipment together with Stewarding department.
Being knowledgeable of FBM and inventory stock management.
Assists the Outlet Manager in planning of the weekly duty roster/vacation plan/public holidays/overtime.
Assists team in developing lasting relationships with groups to retain business and increase growth.
To be security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Outlet Manager.
To ensure the departmental area is maintained in a safe, hygienic and presentable state and to report any damage to furniture, fittings and equipment to your Outlet Manager.
To deputize for your Outlet Manager in his/her absence.
Reports to Outlet Manager of any colleague grievances.

At Crowne PlazaÆ Hotels & Resorts our goal is to make business travel work. Thatís where you come in. When youíre part of the Crowne Plaza Hotels & Resorts brand youíre more than just a job title.

Previous Food and Beverage leadership experience required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
In return for your hard work, you can look forward to a highly competitive salary and benefits package. Whatís more, because your career will be as unique as you are, weíll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHGÆ family of brands, youíll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
InterContinental Geneve

Website: https://www.indeed.ae/jobs?l=Abu%20Dhabi&vjk=75aedffc5fde044b

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