The Philippine Ports Authority (PPA) has introduced digital touchscreens in ports across the country to enhance the feedback system and improve services for clients and passengers.
Under the Port User and Locator Satisfaction Outlook (PULSO) program, around 128 digital monitors have been installed in various ports.
According to a Manila Bulletin report, PPA General Manager Jay Daniel Santiago explained that PULSO is a real-time and efficient customer feedback system that allows clients to provide immediate feedback on the quality of services through the digital touchscreens. The initiative was launched as part of the 49th PPA anniversary.
The PULSO project aims to expand survey reach and covers various aspects of port services, shipping lines, and other service providers. The questionnaire aligns with the guidelines of the Anti-Red Tape Authority. The system currently supports five languages, including English, Filipino, and Ilocano, with the potential for future language expansion.
In addition to the digital monitors, mobile users can access the feedback form by scanning a QR code if they prefer not to use the touchscreens.
The PULSO project, which includes digital monitors, applications, and system maintenance and development, costs P83 million.
