Friday, September 22, 2017

Sep 13 17, 6:23 pm

77-year-old woman died, robbed in Baguio

A 77-year-old woman was found dead in Baguio CIty on September 19 after an alleged thief hit her with a hard object. Lourdes Abalos-Teodoro’s child and grandchildren found her lying on the floor inside their house, ABS-CBN reported. Police reports showed that the...

69-year-old man in Ilocos arrested for raping minor

Authorities nabbed a 69-year-old man in Batac City, Ilocos Norte for raping a 14-year-old girl twice. Jose “Boy” Cuanang was arrested at his house on September 17 at Barangay Billoca in Batac City, ABS-CBN reported.   The report said the Regional Trial Court-Branch 18...

DOLE moves full issuance of OFW ID cards to October

The Department of Labor and Employment (DOLE) has moved the full issuance of the OFW ID card to October. Labor Secretary Silvestre Bello III said he has formed a task force that will come up with an implementing guidelines for the issuance of the much-hyped card...

Right to flight: Guide to a better flying experience for Filipinos

by | TOP STORIES

Airport is a crowded scene much to the excitement of airplane passengers to fly out especially for vacation. With the increasing number of people travelling yearly to and from the Philippine airports, concerns about an increase in the number of complaints relating to the conduct of air carriers were also raised.

While “the customer is always right” will hold true no matter how cliche it is, one will not win in such situations unless you are aware of your rights and privileges.

There is such a thing as the Air Passenger Bill of Rights in the Philippines which took effect on December 2012. In case you haven’t read up on it yet, here is a rundown of some important points that should guide you next time to get the full experience of being a flight passenger.

1 The right to know about airlines policies

We are guilty of prioritizing only the when and the where of our travel destinations when planning a trip, not so much so on the other important details. It is also a passenger’s right to be informed on policies on refund, rebooking, and such to avoid being misinformed should disputes arise.

2 The right to check in before ETD

Passengers should know that carriers are not allowed to refuse processing their check-ins as long as they made it to the airport at least at 11:00am when their flight is at lunchtime. International flights should allow at least two hours of check-in time before the estimated time of departure and an hour for domestic trips.

3 The right to compensation when overbooked

It is important to know that airlines sell tickets more than the maximum seat capacity because they know typically some passengers don’t and won’t make the flight. It’s a negotiation process when the airlines try to solicit volunteers to give up their seats. Passengers are entitled to the privileges available for them, like free accommodation or a compensation for an airline credit among others, should they opt for a voluntary flight bump.

4 The rights during delayed and canceled flights

It is any passenger’s nightmare. But should it happen, the airlines is required to provide food and free calls, and first aid if necessary. When flight is delayed more than three hours, passengers reserve the right to be endorsed to another airline or have their tickets rebooked or refunded. However, if flight is cancelled 24 hours before the ETD, customers are no longer entitled to receive such incentives.

5 The rights to lost and damaged baggage

For every 24 hours that a baggage is delayed, passenger must be compensated with P2,000. When items are lost or damaged, such in the case of a recent incident at NAIA Terminal 2 where a passenger claimed his bag was slashed, if found and proven liable, the airlines shall provide reimbursement that will base on the amount specified.

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OFWs urged to ‘bring home a friend’ to win amazing prizes

OFWs urged to ‘bring home a friend’ to win amazing prizes

The Department of Tourism is reviving its Bring Home a Friend (BHAF) program to attract more overseas Filipino workers (OFWs) to revisit their home country as well as encourage more foreign visitors to visit the Philippines. The incentive program aims to enlist the...

Teen wearing headset hit by PNR train

Teen wearing headset hit by PNR train

A grade 10 student, who was wearing a headset while crossing the railways in Sampaloc, Manila was hit by the Philippine National Railways train on September 20. John Genesis Munsayac Jr, Manuel Roxas High School student, was declared dead on the spot after he was...

House restores budget for CHR, 2 other agencies

House restores budget for CHR, 2 other agencies

The House of Representatives has decided to restore the proposed budgets of three government  offices, the Commission on Human Rights (CHR), Energy Regulatory Commission, and National Commission on Indigenous Peoples (NCIP), House Committee chair Karlo Nograles...

Teen wearing headset hit by PNR train

A grade 10 student, who was wearing a headset while crossing the railways in Sampaloc, Manila was hit by the Philippine National Railways train on September 20. John Genesis Munsayac Jr, Manuel Roxas High School student, was declared dead on the spot after he was...

House restores budget for CHR, 2 other agencies

The House of Representatives has decided to restore the proposed budgets of three government  offices, the Commission on Human Rights (CHR), Energy Regulatory Commission, and National Commission on Indigenous Peoples (NCIP), House Committee chair Karlo Nograles...

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